Trixxi Shipping Policy

Shipping Status

Once you’ve received your shipping confirmation email you can click on 'Track It' and see the status of your delivery. It may take 24 hours for tracking updates to appear.

Information about any back ordered or cancelled items will be included in a separate email.

If you have any questions about the status of your order please reach out to us on the chat support on the lower right side of the website.

How fast is your shipping?

Most orders will leave our warehouse within 3-7 business days of ordering (we do not ship Saturdays, Sundays, or holidays), orders take up to 2 business days to process. Your order will be shipped via standard shipping unless you select an alternative from our Los Angeles warehouse, pending availability, and check out credit verification. Once your order is shipped, we estimate your order arrival to you with in 3-10 business days of its ship date, or 2-4 weeks if you are located in Hawaii or Alaska.

If you want your item(s) sooner and are within the U.S., please select an expedited shipping option for additional purchase. Shipping times may vary, but we do our best to get you your order as quickly as possible. Any additional shipping costs are nonrefundable.

**Temporary COVID-19 update **

For the health and safety of our team, we only have a small and very limited team on-site. We will process all returns as quickly as possible, but there may be delays due to limited staffing.

We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery.

Do you offer overnight shipping?

No overnight shipping is available at this time. We can only fulfill 2 day shipping select requests if orders are placed before 2pm PST. Any order that is placed after 2pm PST with a 2 day delivery request will be processed and shipped the following business day. This shipping cost is nonrefundable. We do not ship in the weekends or U.S. holidays, and we do not offer Saturday delivery.

Do you ship to PO boxes or military addresses?

No we do not at this time. Sorry for any inconvenience.

If an order is shipped separately, will there be double shipping charge?

If an order is requested to be split into multipe delivery dates or a order hold, you are responsible for the hold charge and the multiple shipment charge. If there are any unforseen circumstaces of delayed shipment on our end, we will ship all items under the same checkout and you will not be charged twice for separate packages.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please contact chat support right away ( chat support is located on the lower right side of the website). We will do our best to make the adjustment before your order has shipped from our warehouse.

If you need to update your shipping address or store information, log into your Trixxi wholesale account to make those changes in your profile lisitng.

My package is lost!?

Package theft is a real thing, and it sucks, we are sorry this happened! If your package has been lost in transit, please reach out to chat support right away. (chat support is located on the lower right side of the website).

What precautions will be taken for safe shipping?

Following Cal/OSHA and CDC guidelines, we will continue to practice social distancing by minimizing the number of employees we have in our facilities at a given time, maintaining 6 feet between workstations, and dividing team members for breaks. We are also following recommended precautions for use of personal protective equipment, cleaning, hygiene, and screening. Reach out to chat support for more info on the best practices we are implementing.

I’ve moved since I ordered this. Can I change my shipping address?

If your order is shipping to an incorrect address, please contact chat support right away. We will do our best to make the adjustment before your order has shipped from our warehouse.